kgt99 Privacy Policy
Your Data, Your Rights

This Privacy Policy ("Policy") is published by kgt99 ("kgt99", "we", "us", "our") and governs the collection, processing, storage, use and disclosure of personal data relating to all registered and prospective players ("you", "your", "Player") who access or use the kgt99 platform available at https://kgt99.io.

kgt99 is Bangladesh's trusted online casino and cricket betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar and all other regions of Bangladesh. This Policy applies to all personal data collected through the kgt99 website, mobile browser interface, customer support channels, and any other service operated by kgt99.

By registering a kgt99 account, making a deposit, participating in any game or betting market, or otherwise using the kgt99 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

All references to currency in this Policy are to Bangladeshi Taka (BDT / ৳) unless otherwise stated. This Policy is written in English and shall be interpreted in the English language in all matters.

kgt99 collects personal data through multiple channels and in several categories. The following table summarises the categories of personal data kgt99 may collect about you:

2.1 Data You Provide Directly

The majority of personal data kgt99 holds about you is data you provide directly when registering your account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotional activities.

2.2 Data Collected Automatically

When you access the kgt99 platform, certain technical and usage data is collected automatically through server logs, cookies, and analytics tools. This data includes your IP address, device identifiers, browser specifications, session timestamps, and in-platform navigation behaviour. This automatic collection is necessary for platform security, fraud prevention, and service optimisation.

2.3 Data from Third Parties

kgt99 may receive personal data about you from third-party sources, including identity verification providers, payment processing partners, fraud prevention databases, and publicly available sources. Such data is used solely to supplement our records for compliance and security purposes.

kgt99 uses the personal data we collect for the following defined purposes:

• Account Registration & Management: To create, maintain and administer your kgt99 player account, including verifying your identity, processing login credentials, and managing account settings.
• Identity & Age Verification: To verify that you meet the minimum age requirement of 21 years and that your identity documents are genuine, in accordance with our KYC obligations.
• Payment Processing: To process deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and bank transfer channels, and to maintain accurate financial records of all transactions in BDT (৳).
• Game & Betting Services: To deliver casino games, cricket betting markets, live dealer games, and all other platform features that you access as a registered kgt99 player.
• Customer Support: To respond to your queries, complaints and requests submitted via live chat, email or other support channels, and to maintain records of all support interactions.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and any other activity that violates our Terms & Conditions or applicable law.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling and to deliver responsible gaming tools and interventions where appropriate.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements, and to respond to lawful requests from competent authorities.
• Marketing & Promotions: Where you have provided consent, to send you promotional communications about kgt99 offers, seasonal promotions (including Eid, Pohela Boishakh, BPL season and ICC tournaments), and platform updates. You may withdraw marketing consent at any time via your account settings or by contacting [email protected].
• Platform Improvement: To analyse aggregated usage data, improve platform performance, optimise the user experience, and develop new features and game offerings.

kgt99 processes your personal data on the following legal bases:

4.1 Contractual Necessity

The processing of your identity data, contact data and financial data is necessary for kgt99 to perform its contractual obligations to you as a registered player. Without this processing, kgt99 cannot create or maintain your account, process your deposits and withdrawals, or deliver the gaming services you have requested.

4.2 Legal Obligation

kgt99 is required to process certain categories of personal data to comply with applicable legal and regulatory obligations, including anti-money laundering legislation, age verification requirements, and the lawful retention of financial transaction records.

4.3 Legitimate Interests

kgt99 processes technical data, usage data and communication data on the basis of our legitimate interests in operating a secure, fraud-free platform, improving our services, and protecting the integrity of the kgt99 gaming environment. These legitimate interests are balanced against your rights and interests, and do not override them.

4.4 Consent

Where kgt99 processes your personal data for marketing communications or for purposes beyond those listed above, we do so only on the basis of your freely given, specific and informed consent. You may withdraw consent at any time without detriment to your account status or the services you receive from kgt99.

kgt99 does not sell, rent or trade your personal data to third parties. kgt99 may share your personal data with the following categories of recipients only to the extent necessary for the defined purposes:

5.1 Payment Service Providers

kgt99 shares financial data with payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank solely for the purpose of processing your deposit and withdrawal transactions. These providers process your data under their own privacy policies and are required to implement appropriate security measures.

5.2 Identity Verification Providers

kgt99 engages third-party KYC and identity verification providers to assist in verifying the identity and age of registered players. Your identity documents and personal details may be shared with these providers as part of the mandatory verification process.

5.3 Game Content Providers

kgt99 partners with certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi to deliver casino games on the platform. Limited technical data (such as session tokens and bet amounts) may be shared with these providers to facilitate game delivery and to resolve any technical disputes.

5.4 Fraud Prevention & Security Partners

kgt99 may share technical data and identity data with third-party fraud prevention and cybersecurity partners to detect and prevent fraudulent account activity, money laundering and other security threats. All such partners are bound by strict data processing agreements.

5.5 Regulatory & Law Enforcement Authorities

kgt99 may disclose personal data to competent regulatory authorities, law enforcement agencies or courts of competent jurisdiction where required to do so by applicable law, or where such disclosure is necessary to protect the rights, property or safety of kgt99, its players or the public.

kgt99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. kgt99 uses the following categories of cookies:

6.1 Strictly Necessary Cookies

These cookies are essential for the kgt99 platform to function. They enable core features such as session management, login authentication, security token validation, and fraud detection. These cookies cannot be disabled without materially impairing platform functionality.

6.2 Performance & Analytics Cookies

kgt99 uses analytics cookies to collect aggregated, anonymised data about how players navigate and interact with the platform. This data is used to identify performance issues, improve page load times, and optimise the overall user experience for Bangladesh players.

6.3 Functional Cookies

Functional cookies allow kgt99 to remember your preferences such as your chosen language, preferred payment method, and display settings, so that these preferences are preserved across sessions.

6.4 Marketing Cookies

Where you have provided consent, kgt99 may use marketing cookies to deliver relevant promotional content based on your gaming preferences and platform activity. You may withdraw consent for marketing cookies at any time via your browser settings.

kgt99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with kgt99's internal data disposal procedures. Anonymised data that can no longer be linked to an identifiable individual may be retained indefinitely for statistical and analytical purposes.

kgt99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and kgt99 servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Secure Data Storage: Personal data is stored on secure, access-controlled servers. Database access is restricted to authorised personnel on a strict need-to-know basis.
• Two-Factor Authentication: kgt99 supports and encourages the use of two-factor authentication (2FA) for all player accounts to add an additional layer of login security.
• Intrusion Detection Systems: kgt99 employs automated intrusion detection and threat monitoring systems that operate continuously to identify and respond to potential security incidents in real time.
• Regular Security Audits: The kgt99 platform undergoes regular independent security assessments, penetration testing, and vulnerability scanning to identify and remediate potential weaknesses.
• Staff Training: All kgt99 personnel with access to personal data receive regular training on data protection obligations and security best practices.

In the event of a personal data breach that poses a risk to your rights and freedoms, kgt99 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

As a kgt99 player based in Bangladesh, you hold the following rights with respect to your personal data held by kgt99. All requests should be submitted in writing to [email protected] and will be processed following identity verification:

9.1 Right of Access

You have the right to request a copy of all personal data that kgt99 holds about you. kgt99 will provide this information within a reasonable timeframe, free of charge for the first request in any twelve-month period. Additional requests may be subject to an administrative fee.

9.2 Right to Rectification

If any personal data held by kgt99 about you is inaccurate, incomplete or out of date, you have the right to request its correction. kgt99 will process all valid rectification requests promptly and will notify you once the correction has been applied.

9.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where you object to processing and there are no overriding legitimate grounds. This right is subject to kgt99's legal data retention obligations, which may require certain data to be retained even following an erasure request.

9.4 Right to Restriction of Processing

You have the right to request that kgt99 restrict the processing of your personal data in certain circumstances, including where you contest the accuracy of the data, where processing is unlawful, or where kgt99 no longer needs the data but you require it for legal claims.

9.5 Right to Object

You have the right to object to the processing of your personal data where kgt99 is processing it on the basis of legitimate interests. You also have the absolute right to object to the processing of your data for direct marketing purposes at any time.

9.6 Right to Withdraw Consent

Where kgt99 processes your personal data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal. To withdraw consent, please contact [email protected] or update your preferences in your account settings.

kgt99 strictly prohibits the use of its platform by any individual under the age of 21 years. kgt99 does not knowingly collect or process personal data relating to individuals under the age of 21. If kgt99 discovers or is notified that it has inadvertently collected personal data from an individual who is under 21 years of age, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor under your supervision may have registered a kgt99 account or submitted personal data to kgt99 without your consent, please contact our support team immediately at [email protected]. kgt99 will investigate and resolve all such reports as a matter of priority.

In the course of operating the kgt99 platform and delivering services to Bangladesh players, certain personal data may be transferred to, stored, or processed in countries outside of Bangladesh. Such transfers may occur in connection with our use of international payment processors, identity verification providers, game content suppliers, and cloud infrastructure services.

Where personal data is transferred internationally, kgt99 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that described in this Policy. These safeguards include contractual data protection clauses with all third-party recipients and, where applicable, the use of secure, encrypted data transfer protocols.

By registering a kgt99 account and using the platform, you consent to the transfer of your personal data outside Bangladesh where necessary for the operation of the services described in this Policy.

12.1 Amendments to This Policy

kgt99 reserves the right to update or amend this Privacy Policy at any time. Where amendments are material, kgt99 will notify registered players by email or via an in-platform notification at least 14 days before the changes take effect. The updated Policy will be published at https://kgt99.io/privacy-policy with the revised effective date clearly indicated at the top of the document.

Your continued use of the kgt99 platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you should cease using the platform and may request the closure of your account by contacting [email protected].

12.2 Contact Our Data Protection Team

If you have any questions, concerns or complaints regarding this Privacy Policy or the way kgt99 handles your personal data, please contact our data protection team using the details below. All enquiries will be acknowledged within 5 business days and resolved within 30 calendar days.

• Email: [email protected]
• Subject Line: "Privacy Policy Enquiry – [Your Registered Username]"
• Available: 24/7 · Bangladesh Standard Time (UTC+6)
• Languages: English and Bengali support available